Privacy Policy

1. Who is responsible for your information?

The organisation responsible for the personal information described here is THOR’S Events Ltd (company number 13453187), trading as THOR’S on ICE, 7/8 Shambles, York, YO1 7LX (“we”, “us” and “our”).
You can contact us about this policy or your data protection rights at skate@thorsoniceyork.co.uk.

2. What information do we collect?

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and any details you include in a contact or group-booking enquiry.
• Booking information, including the session booked, ticket types, number and ages or age categories of skaters where needed, payment status and correspondence about your booking. Payment information is processed through our payment (Square) or ticketing provider (Beyonk).
• Your email address and subscription preferences when you sign up for THOR’S on ICE news and offers.
• Information you choose to share with us about accessibility needs, an incident or a complaint. Please only provide health information if it is relevant to your request or safety. We apply additional protections where this is sensitive personal information.
• Technical information when you use our site, such as your IP address, device and browser information, pages visited and cookie choices, where collected by our site and its providers.
• CCTV images at the rink and photographs or video taken by our authorised team at the event. We display notices where appropriate and you can speak to our team if you have concerns about official filming.

If you book for other people, please make sure they know you have shared their details with us and direct them to this policy. Children’s bookings and safety information may be provided by a parent, guardian or other responsible adult.

3. How we use it, and what is our legal basis?

Purpose | Legal basis under UK GDPR

• Process bookings, take payment through our provider, issue tickets, manage changes or cancellations and provide the skating experience | Performance of a contract with you, or steps requested before entering one
• Respond to enquiries, plan group bookings and provide customer support | Our legitimate interests in responding to requests and running the event; contract where applicable
• Send rink news, early-bird information and offers to people who sign up | Consent; you can withdraw it at any time using the unsubscribe link or by emailing us
• Keep the rink and website secure, manage incidents, prevent fraud and use CCTV for safety and crime prevention | Our legitimate interests in protecting visitors, staff, property and services; a legal obligation where applicable
• Use official event photography or video to report on and promote the event | Our legitimate interests in documenting and promoting the event, subject to the circumstances and your rights; we will seek consent where it is required
• Keep records needed for tax, accounting or legal claims | Compliance with a legal obligation, or our legitimate interests in establishing or defending claims
• Measure and improve the website using optional analytics or marketing technologies, if used | Consent where required for cookies and similar technologies;

Where you share health or accessibility information, we use it only as necessary to address your request or an incident and under an applicable additional condition for sensitive information. You do not have to sign up for marketing to book a skating session. We do not use solely automated decisions that have legal or similarly significant effects on you.

4. Who receives your informaton?

We share information only where needed with service providers who help us run the website, ticketing and payments, email updates, customer communications, site security or event operations. We may also share relevant information with insurers, professional advisers, emergency services, regulators or law enforcement when appropriate.

Links to other websites, including external booking or social media services, may lead to services with their own privacy notices. Please check those notices when you use those services

5. Cookies and similar technologies

Our website may use cookies or similar technologies needed for it to work and, if enabled, optional tools for analytics or advertising. Optional technologies are used in line with your cookie choices and applicable law.

6. How long do we keep information?

We keep personal information only for as long as it is needed for the purpose collected, including any applicable accounting, tax, safety or legal requirements. Subscription details are kept until you unsubscribe or we stop using the list.

7. Transfer outside the UK

Some providers may process information outside the UK. Where a transfer is subject to UK data protection transfer rules, we use an applicable UK adequacy arrangement or appropriate safeguards, such as approved contractual terms. Contact us for information about safeguards relevant to your data.

8. Your rights

Depending on the circumstances, you may ask to access, correct or delete your information; restrict or object to its use; or receive information you provided in a portable format. Where we rely on consent, you may withdraw it at any time without affecting earlier lawful use. **You can object to our use of your information for direct marketing at any time.**

Email skate@thorsoniceyork.co.uk to exercise a right or raise a concern. We may need to verify your identity before responding. If you’re not happy with our response, you can complain to the Information Commissioner’s Office.

9. Changes to this policy

We may update this policy as our services or data practices change. The current version and its last-updated date will be published on this page. Where a change materially affects you, we will provide further notice where appropriate.